One message, every desk at Sunburnt Palms
Reservations, dining, the Crystal Club, events, charters or a simple question — write once and it reaches the desk that can actually answer, within two hours.
Visit us
Great Eastern Highway,
Burswood WA 6104, Perth
Free guest parking · porte-cochère valet
Tell us what you need
This form goes straight to the concierge desk — no ticketing system, no call centre. A specialist from the right department replies personally.
Protected by design
Spam-filtered, consent-verified and reviewed by humans — your details stay on the desk that answers you.
Two-hour reply window
Between 07:00 and 23:00 AWST, expect a personal answer — not an auto-reply.
A named contact
Replies come signed by the person handling your request, with a direct line back to them.
On the Burswood peninsula, east of the CBD
Great Eastern Highway runs straight to our porte-cochère — 15 minutes from Perth Airport, 10 from the CBD. Self-parking is free for guests; the valet podium sits under the main canopy.
By car
Great Eastern Hwy → Burswood exit → porte-cochère. Basement parking, level B1–B2.
By train
Armadale line to Burswood station, then a 4-minute walk through the gardens.
By bus
Route 380 stops at the resort gate, connecting the CBD and the airport line.
By water
Private charters moor at the resort jetty — arrange via the maritime concierge.
Or go straight to the desk you need
Reservations
Suites, rates, upgrades and stays
via the form → "Suite reservation"
Dining desk
Tables, chef's counter, private rooms
via the form → "Dining"
Crystal Club
Membership, salons, private hosting
via the form → "Crystal Club"
Events
Weddings, galas, corporate summits
via the form → "Private event"
Azure Spa
Rituals, thermal suites, ayurveda
via the form → "Azure Spa"
Concierge
Itineraries, charters, everything else
via the form → "Concierge"
Our reply promise
What "within two hours" actually means
A specialist reads every message — the reservation desk for stays, the dining desk for tables, hosting for the Crystal Club. If your request spans departments, one named liaison coordinates the answer so you never re-explain.
Prefer not to write? Call +61 8 9362 8888 — the concierge desk answers around the clock, every day of the year.
Palms Assistant
online now
Welcome to Sunburnt Palms — how can I help?
Can I get a cabana this Saturday?
Four cabanas are free Saturday — shall I connect you to the pool desk to reserve one?
The Palms Assistant
For quick questions — availability, opening hours, directions — the assistant answers instantly and hands you to a human the moment things get interesting.
- Live availability for cabanas, dining and spa slots
- Escalates to a named specialist when you need one
- Same thread follows you to email if you leave
Before you write
A few things people ask the contact desk itself. The full list lives on the FAQ page.
Within two hours between 07:00 and 23:00 AWST; overnight messages are answered by 09:00. Urgent matters are faster by phone on +61 8 9362 8888.
Yes — choose a topic and include your dates. The desk replies with confirmed availability and a secure payment or deposit link.
They're used only to answer your request, handled under our Privacy Policy, and never sold or shared beyond the resort team.
It's a lightweight human check that keeps spam bots out — combined with an invisible trap field, it keeps the desk's two-hour promise realistic.
Terms
Booking rules, deposits and house terms — read the terms.
Privacy
How your data is collected and protected — privacy policy.
Refunds
Cancellation windows and refund timing — refund policy.
The peninsula is fifteen minutes away — the answer is closer
Write, call or simply arrive. The concierge desk is the shortest route to everything Sunburnt Palms does.