Terms of Service

Reservations are confirmed when we issue a confirmation reference. Rates are quoted in Australian dollars and include GST unless stated otherwise. The rate rule shown at booking (flexible, advance purchase, package) controls payment timing, changes and cancellation.

We may verify identity and payment method at check-in; the name on the booking must match the guest who arrives.

The casino floor is restricted to guests aged 18 and over; photo identification may be required at entry and at any time on the floor. Restaurant and salon dress codes apply as published and displayed.

We may refuse entry or service where required by law, licence conditions or reasonable safety and conduct standards.

Guests are expected to treat staff, other guests and resort property with respect. We may end a stay without refund for conduct that is unlawful, unsafe or seriously disruptive.

Drones, professional filming and photography of other guests are prohibited in public areas without prior written approval.

A valid payment method is required at booking or check-in. A pre-authorisation may be held for incidentals; suite folio charges (dining, spa, transfers) are settled at departure.

Currency-conversion and bank fees applied by your card issuer are outside our control and are not refundable by the resort.

Nothing in these terms limits rights that cannot be excluded under Australian Consumer Law. Otherwise, our liability is limited to the amount paid for the relevant booking, and we are not liable for indirect or consequential loss.

Personal property remains your responsibility; in-room safes are provided in all suites.

We may revise these terms from time to time. The version published here applies to bookings made after its effective date; existing confirmed reservations keep the terms shown at booking.